# Single User Application

This guide is specifically designed for users who have subscribed to a **single-user license** that requires installation on a specific computer. It will walk you through the entire installation process, ensuring that you can effectively set up and use Total Materia on your designated device.

{% hint style="danger" %}
If you are a user part of a **Network** or **Corporate** account (multiple-user licenses), you can access Total Materia from any device using your **username and password**, you are not required to follow this guide.\
If you forgot your credentials, do not hesitate to contact your sales contact or use our [contact form](https://www.totalmateria.com/en-us/contact-us/).
{% endhint %}

### Installation and Activation Guide

To begin using the Total Materia Single User Application, follow these detailed instructions for downloading and installing the software:

#### Step 1: Download the Application

To start, you need to download the Total Materia Single User Application. Use the link provided below to begin the download process: [Download Total Materia Single User Application](https://download.totalmateria.com/TotalMateriaLogin.zip)

#### Step 2: Extract the Application Files

Once the download is complete, the application will be in a compressed ZIP format. Follow these steps to extract the files:

1. Locate the downloaded file: `TotalMateriaLogin.zip` in your downloads directory.
2. Right-click on the ZIP file and select the option to extract the contents.
3. Choose a specific folder on your computer where you'd like to install Total Materia. **Note:** Avoid using common download folders or temporary directories to ensure that all files remain accessible and aren't inadvertently deleted by system clean-up processes.

#### Step 3: Activation

After extracting the files:

* Navigate to the folder where you extracted the application content and launch *TotalMateriaLogin.exe*
* Enter the email address used to register your license with Total Materia to link your device to the account. Then click on "Activate".

<div data-full-width="false"><figure><img src="/files/k3QXgpK7VqfbzYB18204" alt="" width="563"><figcaption></figcaption></figure></div>

{% hint style="success" %}
In case your company uses a proxy, configure it in the "Proxy Settings" at the bottom right of the screen.
{% endhint %}

* Once the activation completed, the portal.totalmateria.com page will automatically open in your default browser for your first session.

{% hint style="success" %}
To ease your futur access, create a desktop shortcut

Right-click on the ‘TotalMateriaLogin.exe’ file in the folder where you extracted the archive (Step 2). Select ‘Send to’ → ‘Desktop (create shortcut).’ The shortcut icon will appear on your desktop.
{% endhint %}

### Troubleshooting

If you encounter any issues while downloading or activating the Total Materia application, please contact our customer support team at <CustService@totalmateria.com>. We will assist you as quickly as possible.

In some cases, your IT department may need to grant additional permissions for the application to access the internet (e.g., firewall or proxy settings).

Also, if your company uses white/black lists for accessing specific domains, it is possibly necessary to add the following link (or the whole domain) to the white list or exclusions:\
<https://services.totalmateria.com/SingleUserLoginWS/KTMSingleUserLogin.asmx>

The application communicates with the following domains. If necessary, add them to your allowlist:\
<https://services.totalmateria.com> (this one is contacted to login/activate the user)\
<https://identity.totalmateria.com> (this one is opened after login is successful)\
<https://portal.totalmateria.com> (this one is opened in the end)

The application uses standard port 443 and the TLS 1.2 protocol to communicate with the web service.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.totalmateria.com/single-user-application.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.